FAQs
Have more questions about our products and policies? Find answers here.
Shipping & Delivery
How long will it take to receive my package?
How long will it take to receive my package?
Once shipped, delivery usually takes between 7–20 business days depending on your location.
I did not receive an order confirmation email?
I did not receive an order confirmation email?
If you couldn't find the confirmation or shipping email, you can definitely find them in the spam or promotions folder of your email. Those emails are sent automatically from our server, so sometimes they may end up in your email spam folder (or may arrive via SMS if you entered the phone number).
How can I manage my order?
How can I manage my order?
To manage a confirmed order, please contact customer support at support@jvstep.com
Where is my order?
Where is my order?
To track a shipped order, please visit our Track Order page here and insert your tracking number.
Product
Do the Latex Sport Insoles help with plantar fasciitis?
Do the Latex Sport Insoles help with plantar fasciitis?
Yes, JV Step Latex Sport Insoles can help ease plantar fasciitis discomfort for many people by adding arch support and heel cushioning, which can reduce strain on the plantar fascia during long periods of standing or walking.
How long do the Latex Sport Insoles last?
How long do the Latex Sport Insoles last?
With normal daily wear, Stepprs insoles typically last 12+ months (often longer), depending on how hard you use them. They’re built to resist flattening better than typical gel or memory-foam inserts.
Tip: To extend their lifespan, hand wash occasionally and air dry.
Should you size up or down if you're in-between sizes?
Should you size up or down if you're in-between sizes?
If you're between sizes, we recommend sizing up and then trimming the insoles to fit for the most comfortable and precise fit.
Are my shoes still going to fit after inserting the insoles?
Are my shoes still going to fit after inserting the insoles?
Yes, in most shoes, they'll still fit comfortably.
Here's the easiest way to make sure:
Remove your shoe's original insole first (this gives you the most room and the best fit).
If your shoes are roomier, you can place the insoles on top of the existing insole. However, if the fit feels too snug, replacing the original insole is recommended.
If you wear tight, low-volume shoes, you may notice a slightly tighter fit compared to boots, running shoes, or trainers.
Do you have a kids' version of the Massage Insoles?
Do you have a kids' version of the Massage Insoles?
Yes! We offer a kids' version of our Massage Insoles in smaller sizes, designed to fit children's shoes comfortably. They deliver the same cushioned comfort and massage-point feel as the adult version, just sized for little feet.
Ordering & Support
What is the guarantee?
What is the guarantee?
All JV Step products come with a 90-day money-back guarantee. If you try your order and decide it's not for you—whether you don't like it, it doesn't work for your needs, it doesn't feel right, or you're simply not satisfied for any reason—you can return it within 90 days.
About JV Step
How did the brand get started?
How did the brand get started?
JV Step was founded with the goal of improving overall foot health and comfort for everyone.
We recognized a need for innovative foot care products that not only provide support and relief but also help people feel more confident and comfortable in their daily lives.
By focusing on thoughtful design, quality materials, and customer well-being, we built a brand dedicated to helping people take better care of their feet and move through life with greater comfort and confidence.
What makes Steplabb different from our competitors?
What makes Steplabb different from our competitors?
At JV Step, we focus on combining comfort, support, and quality to create products that genuinely improve everyday foot health.
What sets us apart is our commitment to thoughtful design, premium materials, and real-world performance. Our products are developed to provide lasting comfort, reliable support, and durability for daily use.
We also stand behind our products with a 90-day money-back guarantee, giving customers the confidence to try JV Step risk-free. Our mission is simple: to help people move more comfortably, stay active, and take better care of their feet every day.